Coaching Call

Cancellation Policy

1. Payments: Payment of fees for any JessCFit services will be due as indicated on the client’s invoice in order to secure appointment/program dates/times. All fees must be paid 48-hours prior to any appointments. Failure to pay the invoice 48-hours (2 days) prior to an appointment will result in an automatic cancellation of all scheduled appointments. 2. Cancellations and Rescheduling. To cancel or reschedule an appointment, please call (250)-981-0176. When a client schedules a session, a block of time is reserved specifically for that client. Time is valuable for both of us. Therefore, 48-hour (2 days) notice is required to cancel or reschedule a session. Should a 48-hour cancellation or rescheduling notice not be given, that session/s will be deducted from the client’s package of purchased session/s. If a client cancels a session and gives a 48 hours notice, rescheduling of the session/s must be done within 3 weeks (21 days) of that canceled session/s. If there is no availability or a time cannot be agreed upon, the session/s will be deducted. Once a session has been canceled and rescheduled, that session cannot be rescheduled again. 3. Late Policy: If the client is late, the session will only last until the end of the hour that the session was scheduled for. If the client does not show up or contact the trainer for 15 minutes after the session was scheduled, it is considered as a “no-show”. 4. No-Show Policy: Should a client fail to show up for a scheduled session without either canceling or rescheduling, that session will be deducted from the client’s package of purchased sessions. No refunds will be issued. 5. Refunds: Sorry, all JessCFit purchases are non-transferable and non-refundable.

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